Springtime has arrived and flowers are beginning to bloom. A new season is here and a new collection of colors has appeared. It’s time for spring cleaning, both at home and at work. Government forms and processes, just like closets, get cluttered over time. Bring in the feeling of “fresh” and “new” into your customer experience through service design.
Before we bash complexity too much, let’s first talk about its alternative – Simplicity. As discussed in a leading document regarding the issues of Simplicity and Complexity published in 1948 by Warren Weaver titled Science and Complexity, there are also “Problems of Simplicity” (Warren p.1). (more…)