U.S. Secret Service

The U.S. Secret Service contracted with Vergys LLC to document a five-year IT strategic plan that aligned with the Technology Refresh investment, the Department of Homeland Security IT Strategic Plan, and the U.S. Secret Service Strategic Plan. We were asked to correct the problems of the IT Strategic Plan from the prior period, because that plan was not widely adopted, updated, or tracked. To resolve the IT planning problems, our team:

• Mapped existing Technology Refresh projects to new initiatives in the strategic plan;
• Completed a strengths, weaknesses, opportunities and threats (SWOT) analysis for the entire organization;
• Co-facilitated leadership team strategic planning sessions; and
• Developed a framework for the strategic plan with embedded metrics and accountability.

Vergys’ mapping efforts and facilitated sessions led to greater understanding and acceptance of the strategic plan. The stakeholders were intimately involved in the plan from its beginning, and the current IT transformational effort was fully integrated into the plan. In addition to documenting the final FY2012-FY2016 IT Strategic Plan, we developed marketing materials (e.g., posters, one page summary slicks) and tracking materials (e.g. goal and objective tracking worksheets) to further improve the chances of the plan’s widespread adoption.